Refund Policy

Refund Policy

Once you place your order, administrative and credit card processing costs are incurred. Your background check is processed immediately following receipt of your candidate’s web form and driver’s license. If you need to cancel your order prior to us receiving your nanny’s information, please send us an email request. At this time, you can select one of the two following options:

  • Request a 75% refund
  • Request a free background check on file

Note: There are no refunds or replacements once we have received your candidate’s web form and driver’s license.